AI Website Chatbot · Customer support
Answer the support questions your website already covers
Most support messages ask the same things: delivery times, returns, opening hours, how a service works. The AI Website Chatbot answers them from your published pages and documents, by text or voice, and passes anything it cannot answer to your team as a callback request.
What it handles
Support questions with public answers
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Policies and procedures
Delivery, returns, warranty and cancellation policies as you publish them.
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How things work
Product use, service steps and what to expect, from your guides and FAQs.
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Hours and contacts
Opening hours, locations and the right contact for each kind of request.
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A person when needed
Callback requests with the full conversation, so your team does not start from zero.
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What people ask
Your dashboard shows frequent questions and where answers are thin.
Public or private?
When customers need the logged-in assistant
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AI Website Chatbot
“What is your returns policy?”
A public answer, the same for every visitor. Included.
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Authenticated Customer Assistant
“Where is my return?”
A private answer about one customer’s record. Needs login, permissions and integration, built for you.
Answers from your content
It answers from what you publish, refreshed on a schedule.
The chatbot reads the pages you choose and the documents you upload, and reads your pages again on a schedule. When you change a policy on your site, the chatbot uses it after the next refresh.
Questions
About support on your website
What happens when the chatbot cannot answer?
It records a callback request with the conversation, so your team picks up where it stopped.
Can it work outside business hours?
Yes. It answers on your website at any hour, in your customer’s language.
Can it support phone callers?
Phone support is AI Customer Support & Call Routing, a separate custom product.
Start answering support questions this week
Begin with the 14-day free trial.