Capabilities
AI capabilities for your website and business calls
Answer visitor questions, capture enquiries and connect customers with the information they need. Start with the ready-to-use AI Website Chatbot, or choose a custom assistant connected to your business systems. Each capability below shows which applies.
- Included
- With the AI Website Chatbot, bought online
- Custom solutions
- Website and phone assistants built for your systems
Knowledge and content sources
Answers come from information you approve
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Included with the Website Chatbot
Your website pages and documents
Visitors get answers from the pages you choose, kept up to date on a schedule, and from documents you upload in PDF, Word, Excel, PowerPoint, CSV or text format. The number of pages depends on your plan.
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Custom solutions
Connected to your business systems
Give customers answers about their own bookings, orders and support requests. Custom assistants read approved data from systems such as a booking calendar or order database, through secure connections from our server.
Languages
Supported languages
Choose the languages available on your website and set a default language. The assistant responds in the visitor’s language when it is supported and enabled; otherwise, it uses your default language. Need a language that is not listed? Tell us which ones your customers use.
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Included with the Website Chatbot
Website text chat
English.
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Included with the Website Chatbot
Browser voice
52 languages, including English, Spanish, French, German and Arabic.
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Custom solutions
Phone calls
Contact us to discuss the languages required for your calling solution.
Lead capture
Questions become enquiries your team can act on
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Included with the Website Chatbot
Enquiries, appointment requests and callback requests
Every enquiry reaches your team with the visitor’s contact details, requirements and the full conversation. Appointment requests are confirmed by your team, not booked automatically.
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Custom solutions
Qualified leads from phone calls
Your sales team receives prospects who have already answered your qualifying questions. Answers are saved to your CRM or another destination you choose.
Customer authentication and integrations
Account-specific help, only for the right customer
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Public website answers
Included with the Website Chatbot
The AI Website Chatbot answers from your public pages and approved documents. It does not see customer accounts; account-specific help needs the Authenticated Customer Assistant.
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Custom solutions
On your website, after login
Signed-in customers get answers about their own orders, bookings and invoices. The Authenticated Customer Assistant checks your login and permission rules on your server before reading any record.
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Custom solutions
On the phone, after verification
Callers hear the status of their own order, booking or account. AI Customer Support & Call Routing first verifies them by a method you approve.
Human handoff
A person takes over when it matters
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Included with the Website Chatbot
Callback requests with context
When a question needs a person, the visitor leaves a callback request and your team calls back with the whole conversation in front of them.
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Custom solutions
Live transfer or callback on calls
Callers reach a person without repeating themselves: a live transfer where your phone system supports it, or a callback request with a call summary.
Analytics
See what customers ask
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Included with the Website Chatbot
Conversation dashboard
See conversations, leads and the questions that need better answers. Dashboard analytics come with the Starter plan and advanced analytics with the Business plan.
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Custom solutions
Call outcomes
Know how each call ended: qualification answers, callback requests, opt-outs and routing, saved where your team works.
Security & data protection
How we handle your data
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Encrypted connections
HTTPS for the website widget and the app.
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Encrypted credentials
Integration credentials are stored encrypted and used from the server.
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Separate accounts
Each customer’s data is kept apart from every other customer’s.